With PayPal, you’re protected from checkout to
delivery. Your financial info is never given away to Sellers. And if
something goes wrong with your order, your eligible transactions may be
Purchase Protection may cover your
Springcontacts.com purchases. You must open a dispute with PayPal within
180 days of your purchase or payment to initiate the Purchase Protection
You can use a major Credit Card, or your PayPal account to buy. Once you
have completed the checkout process, the payment is transferred to the
Sellers account for processing and shipment of your order. That's it!
Each store, has a "Seller Policies" link. This is where a seller will out
line all the important information about buying from their store. If you
have any further questions, please contact the seller before making the
purchase so there is no confusion.
We accept Visa, MasterCard, Discover, American Express and payments
are processed via Stripe or PayPal.Stripe.
majority of the inventory offered on Springcontacts.com consists of
standard products. Quantities may be limited and the option of
re-stocking is dependent on the Seller. Products from independent
Sellers may be limited to the quantity offered. Products from
Manufacturers or Distributors are generally re-stocked and offered on an
do I order items with Cashier's Checks or Money Orders?
At this time we do not accept Cashier's Checks or Money Orders. All
orders are processed online via the shopping cart.
Is it safe to use my credit, or
debit, card on your site?
Yes. Our site employs Stripe or PayPal for payment processing via a
highly secure SSL encrypted connection. Your payment occurs with the
payment processor, and no card information is stored on our site.
This allows us to maintain industry standard PCI compliance. Sellers
may choose to offer either or both payment processors.
Do you support back orders?
Orders may be shipped partial, or back-ordered dependent on the Sellers
capability to offer real time inventory. You should be notified of
stock status, and whether any items may be back-ordered at the time of
Do you have a catalog?
Springcontacts.com is a 'virtual' online catalog. The entire product
selection is online, and we do not produce a printed catalog.
Why should I sign up for your Newsletter?
By signing up for Springcontacts.com newsletter email, you'll be among the
first to know about special promotions, the availability of new products
from major brands, limited-time special offers, industry events,
specialized technical know-how, product comparisons, and many other
exciting features to help you get the most out of what Springcontacts.com
has to offer!
We never rent, sell, or share your personal information. For further
details please view our Privacy
Do you charge sales tax on any item?
All Sellers set their sales & use taxes per their requirements and
policies and taxes are passed through to the Seller at the time the
transaction for property reporting and payment to tax authorities.
For any items offered byt
we are required to collect sales tax on orders shipped by within
Note that most Sellers do not collect sales or use taxes in all states.
For states imposing sales or use taxes on a Seller, or Sellers with a
nexus, your purchase is subject to use tax unless it is specifically
exempt from taxation. Your purchase is not exempt merely because it is
made over the Internet or by other remote means. Many states require
purchasers to file a sales/use tax return at the end of the year reporting
all of the taxable purchases that were not taxed and to pay tax on those
purchases. Details of how to file these returns may be found at the
websites of the respective taxing authorities.
Which Internet browsers do you recommend/support?
Our site has been tested with, and should function properly when using
contemporary browsers, including, Internet Explorer, Edge, Firefox, Chome,
or Safari. If you experience any browser related issues, please
visit the Support
, and report / explain the issue.
What are cookies? Do I need to enable cookies on my browser to shop at
A cookie is a small amount of data that is sent to your browser from
a web site which is stored on your computer's hard drive to improve
your browsing experience.
If your browser's preferences allow it (most browsers are installed with
cookies enabled), each web site can send its own cookie to your
browser. To protect your privacy, cookies do not store personal
information but instead use anonymous and unique identifiers.
Each web site can only access the cookie they have sent to your
hard drive, not the cookies sent by other web sites.
You may need to enable cookies on your browser to enjoy all the shopping
features at Springcontacts.com. Cookies need to be enabled on your browser
so you can add products to your shopping cart and to access your account
information. If you share your computer with others and you do not want
them to have access to your account information, be sure to log out before
leaving your computer unattended. You can log out by clicking on the
"Logout" link at the top right of the website. For more information about
Can I combine multiple items on an order, or add additional items to my
order once it has been placed?
You can combine multiple items from multiple Sellers on an
order. Unfortunately we are unable to combine multiple
orders or add additional items to an order once it has been placed. We are
only able to cancel orders and/or cancel selected item(s) before the order
has shipped. Once an order is cancelled, and depending on our Site and
Seller policies, it may take up to 24 hours before you are able to place a
new order for the same items. Please note, if you cancel your order, you
run the risk that your selected merchandise will be out of stock when you
How do I change the shipping address, or cancel my order?
Please contact Springcontacts.com customer service immediately if you need
to change the shipping address of your order. Please be advised that
orders may shipped very soon after placement, and it will not always be
possible to make changes to the shipping address and/or cancel the order
prior to shipment. Return Merchandise service is available on the
site. Simply review the RMA
/ Cancellation Policy
, and/or Click
. Please be sure to also visit Seller
to review any applicable Seller Return Policy(s).
Do you price match?
Any requests to price match must be posed to the individual
Seller(s). There will be a Bulk Order request tool that can also be
used to request a bulk quotation, or to simply request a price
Why was the item in my shopping cart no longer available at checkout?
The selection on our site is live and reflects what is in stock
at that moment as maintained by our Sellers. Placing an item in your
shopping cart does not guarantee your right to purchase that item. Until
you have completed the checkout process, another customer may purchase the
item even if it is in your cart. If that happens, you will receive a
message on the shopping cart page informing you that the item is no longer
available and that you should remove it from your cart.
Why is the item that I had in my shopping cart yesterday is no longer on
the site today?
Placing an item in your shopping cart does not guaranted a purchase for
you. If you place an item in your cart, the price may change, or the items
may be purchased by another Buyer dependent on the Sellers activity.
We recommend that if you see something you like, place your order as soon
Are you authorized to sell the brands you advertise on your site?
Brands, and Brand information, shown on this site may, or may not be,
sponsored by the manufacturer. It is each Seller's responsibility to
ensure they are an authorized online retailer of the brands sold on our
site, or that they are the legitimate owner of any items being re-sold as
new old stock, overstock, used items, or otherwise.
We take great care to ensure that Seller's only offer or sell original
merchandise (no knock-offs or fakes here!). For a full list of brands,
please visit our Manufacturers
page. If you are an original manufacturer, and you would like to be
listed, or simply improve how your company information is presented,
Do you sell new, or used products?
All of the merchandise on Springcontacts.com is offered by Sellers with
inventory owned by them, purchased from brand manufacturers, or one of
their authorized dealers. Some overstock or obsolete inventory may have
been stored on the shelf for some time, and would be considered "New Old
Stock". We stand behind all of our merchandise, so please contact
in the event you feel something you received is not authentic, or
has a manufacturer's defect.
How would I unsubscribe from the Springcontacts.com mailing list?
To unsubscribe from the Springcontacts.com mailing list, please click
When placing an order I get an error message stating that there has been
an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your
card. Also, please be aware that we currently accept Visa, MasterCard,
Discover, and American Express for credit card payment through PayPal and
Stripe, and our Sellers have the ability to offer either, or both for your
re in a short amount of time, or if your
card is very new. We recommend calling your bank to let them know you're
trying to place an order so they can confirm your identity and clear your
card for use again. In any case, since these error messages tend to come
from your bank's servers and not from our site, we recommend calling your
bank first for further information if you have received an authorization